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Help Center / Billing & Payments / What to Do If Payment Fails?

What to Do If Payment Fails?

If your payment doesn’t go through while purchasing a plan or making a transaction, follow these steps:

  1. Check your payment details
    Ensure that your card, UPI, or bank details are entered correctly.
  2. Verify your account balance
    Make sure you have sufficient funds in your account or payment method.
  3. Try again
    Refresh the page and attempt the payment again using the same or an alternative payment option.
  4. Check for error messages
    Look for any specific error message from Razorpay that might indicate the reason for failure.
  5. Contact support
    If the payment still fails, reach out to our support team with the transaction details. They can help resolve the issue and ensure your payment is processed successfully.

Payments through Razorpay are secure, so your funds are safe even if a transaction fails.